Welcome to Portelet Care

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Welcome to Portelet Care

Portelet Care manages four residential care homes located in the lovely seaside town of Bournemouth – Portelet Cottage, Portelet House, Portelet Lodge and Portelet Manor. All the homes are situated in pleasant residential areas, walking distance to shops, library, G.P Surgeries and other amenities. Three of the homes are situated a stones throw away from the beautiful beaches Bournemouth has to offer.

We cater specifically for people who have mental health needs, for example poor or short term memory, personality disorder and depression, all of which could result in changes in behaviour and could lead to anxiety, confusion and agitation.

The accommodation at Portelet Cottage comprises of 16 single rooms, 13 of which have full ensuite facilities; Portelet House comprises of 15 single rooms, 12 of which have full ensuite facilities; Portelet Lodge comprises of 23 single rooms, 17 of which have full ensuite facilities; and Portelet Manor comprises of 28 single rooms, 24 of which have full ensuite facilities. All room sizes conform to current legislation and are tastefully but practically decorated and furnished. Residents are encouraged to furnish their rooms with personal effects and we are able to accommodate small items of furniture.

At all the homes, there is also an open planned spacious dining room and lounge with soft lighting and bright colours being conducive towards free movement and promotes a relaxed environment.

A fully heated conservatory overlooks the gardens with raised flower beds and large seating areas.

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Home Cooking

Home cooking is provided and all dietary needs can be catered for after consultation with each individual client. A cooked breakfast is available on request and our daily menu is displayed for all to see and to familiarise themselves with.

External Services

Hairdressing is provided weekly, chiropody every 8 weeks and an optician when necessary. As these are external services, the client is responsible for payment.

Mobile Library Service

A mobile library service with large print books is available, with the main library only located 50 metres away from the properties.


Pets maybe accommodated after consultation with the proprietor.

Religious requirements

Religious needs are respected and encouraged.


For obvious health reasons and legal requirements, there is a no smoking policy for staff and residents within the home. Where necessary, smokers must be supervised at all times by a member of staff in an allocated area of the garden. There is a call bell and smoke detector system in every room.

Specialist Dementia Training

At both of our homes we cater specifically for people who have all forms of dementia, from poor or short-term memory to personality disorder and depression.

Dementia affects approximately one in every 20 people over 65 and one in five over the age of 80. It is a non-specific illness in which an individual suffers a significant loss of cognitive ability, which may impact attention, language, memory and problem solving. It may be progressive, the result of long-term decline due to disease within the body, or static, and the result of a unique brain injury.

Given the specialist care that needs to be provided to individuals affected by dementia the senior managers have been personally trained by Dr Gemma Jones.

Dr Gemma Jones is a highly respected consultant and leading authority that specialises in the education of dementia care giving and design of specialist dementia care facilities. Dr Jones brings over 17 years experience in cell biology, gerontology and nursing. She is a founding member of the first Alzheimer Cafe in the UK and currently focuses her time on the ethical issues related to dementia. She partakes as a guest lecturer at The Hague University and has taught extensively in the UK and North America. Dr Jones has published over 40 articles and has co-edited four care giving books.

Since being trained by Dr Jones, the managers and staff have been able to impart their knowledge on the rest of the staff team. This has ensured that the high care standards have been further enhanced to the benefit of each and every resident.

Furthermore, as a result of the training and expertise, as well as the care provided by the staff, we have redesigned our homes to suit our residents to the best of our ability. One such change is our new bedroom design. Our new bedrooms have decorated to ensure that our residents are as comfortable and as little confused as possible be it from the dementia specific furniture or the colour of the toilet seats.

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